Regional Technical & Incident Manager

Madrid, Spain (On-site)
Applications are considered on a rolling basis


Edged Spain-Portugal has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s data center infrastructure. We are seeking a Regional Technical & Incident Manager to join our Spain-Portugal team, working directly with the Regional Operations Director, and focusing on coordinating timely resolution of problems by taking ownership, performing root cause analysis, assigning action items to various internal & external partners, coordinating, and following up on schedules and ensuring the operations and engineering Edged framework.

Edged is highly selective about the people we bring on board because our mission depends on it. Progress happens quickly and we must be able to trust one another to be transparent, communicative, strategic, reliable, and driven. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value.

Reports to:
Regional Operations Director

Key Responsibilities

  • Actively manage and prioritize all open problems across all clients. Develop project plans with tasks and resources required as necessary.
  • As required, oversee solution implementations at sites to ensure a high level of service, especially from the external vendors and to establish relationships with customers.
  • Act as one of the highest technical authorities in power and cooling.
  • Collaborate with relevant stakeholders to assign tasks for resolution and confirm deadlines.
  • Actively follow up until problem resolution and deployment.
  • Champion root cause analysis for each open problem with support from internal experts to develop the required steps for resolution. Estimate costs of resolving problems and ensure that costs are managed within the budget.
  • Prepare status reports to inform all relevant parties on the status of problem resolution.
  • Develop plans to test the solutions before deployment to ensure 100% First time deployment success.
  • Ensure all engineering, construction, commissioning, and operational interfaces across the portfolio are identified, assessed, and controlled.
  • Coach and train Project and Operations Teams in Edged technology and frameworks, implementing lessons learned from the industry.
  • Ensure compliance procedures and Risk Management Framework, through the effective management of SOP, MOP and EOP.

Education and Experience

  • BS in Engineering or equivalent experience
  • +10 years’ experience in Data Center or Mission Critical Facilities
  • Computer literate in all MS Office products, SAP experience a benefit
  • 8D Root Cause Analysis Framework knowledge
  • Analytical, problem-solving, and decision-making skills
  • Fluent in English and Spanish
  • Experience with project management and or ITIL
  • Good Exposure toward ticketing tools and integration
  • Tableau, Power BI, Minitab knowledge is a plus.

Specific Skills / Abilities

  • A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
  • Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
  • Attention to Detail
  • Must be highly articulate, proactive, and self-motivated.
  • Ability to multi-task and work independently

Great Place to Work

  • A fast-paced, entrepreneurial culture focused on innovation
  • A flexible, autonomous work environment
  • A culture of respect, learning, and excellence
  • Experienced, highly talented experts as team peers
  • Growth and travel opportunities
  • Be part of a team of change-makers having a significant impact on real people around the world



Edged is creating a global network of carbon neutral, zero-water edge infrastructure for data center and microgrid projects. Edged is an infrastructure solution that combines rapid deployment with sustainable operation. Modular components, including zero-water cooling and advanced electrical systems, help to lower costs, minimize the environmental footprint, and enable a new generation of on-demand infrastructure as a service.


Introducing the first
plug and play energy router

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Global fibre networks
are converging on
the Iberian Peninsula

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About Endeavour

Endeavour is taking on global challenges, and to create the appropriate global solutions is not easy. Our teams work extremely hard because we believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere by decentralizing infrastructure, developing new technologies, & deploying energy, water, and waste treatment solutions that are more profitable than those that currently exist. We are a group of passionate change-makers who want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself.

Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling, and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. We hope that our Sustainable Habitat for Innovation with a Purpose (SHIP) will be a model that inspires people and businesses to #jointhejourney so that together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come.

Endeavour Inspired Infrastructure

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