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Endeavour

IT Support Engineer, Level 2

Eastern & Central Time zone preferred (Remote)
Full-Time
Applications are considered on a rolling basis

Opportunity

Endeavour has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure. We are seeking an IT Support Engineer to join Endeavour’s IT team and focus on being the primary IT support and technical specialist. This role is part of the support team that services the entire Endeavour ecosystem and contributes to the overall health and success of the organization.

The IT Support Engineer needs to be agile, professional, and comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team.

Endeavour is highly selective about the people we bring on board because our ecosystem depends on it. Change happens quickly here, and we must maintain a strong team of honest, communicative, collaborative, open-minded, strategic, reliable, and driven team members. We seek ultra-creatives and superstar performers with self-awareness, a sense of humility, and a hunger to make a positive impact in the world. Endeavour offers flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Our support team is the heart of the ecosystem. We’re a diverse group of bright, passionate, dedicated people, working together to make a real difference. Are you ready to join the journey?

Reports to:
IT Manager

Key Responsibilities

Include but are not limited to:

  • Serve as the first point of contact for users seeking technical assistance from our corporate and data center environments.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Install, configure, and maintain operating systems, applications, and IT equipment.
  • Monitor and maintain IT infrastructure, including servers, networks, and workstations.
  • Set up and manage user accounts, access permissions, and security settings.
  • Enforce IT security policies and best practices, such as multi-factor authentication and password management.
  • Provide training and guidance to end users on software, security best practices, and IT policies.
  • Assist with IT projects such as system upgrades, cloud migrations, or infrastructure improvements.
  • Work with cross-functional teams to support business applications and IT-related initiatives.
  • Create IT knowledgebase articles and update existing articles accordingly.
  • Procure requested hardware equipment and maintain asset inventory list.
  • Other duties as assigned.

Education and Experience

  • 3+ years' experience in IT support, troubleshooting, problem solving and operations.
  • Two-year associate degree in information technology, computer science or related field.
  • IT support experience in innovative technology/data center/microgrids/mission critical facilities.
  • Possesses professional IT certifications (A+, Sec+, Azure, AWS) preferred.

Specific Skills / Abilities

  • Strong written and verbal communication skills
  • Critical Thinker
  • Work in a fast-paced environment
  • Solve complex problems
  • Strategies and scale ideas and solutions
  • Trustworthy and reliable
  • Self-starter and ability to work independently
  • Ability to work with technical and non-technical staff

Great Place to Work

  • A fast-paced, entrepreneurial culture focused on innovation
  • A flexible, autonomous work environment
  • A culture of respect, learning, and excellence
  • Experienced, highly talented experts as team peers
  • Growth and travel opportunities
  • Be part of a team of change-makers having a significant impact on real people around the world

About

Endeavour

Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline.

The North American division of Edged is a joint venture between one of the largest private multinational corporations in the world and an affiliate of Endeavour. Endeavour is a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste.

www.edged.us

Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline.

Edged is a subsidiary of Endeavour, a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste.

www.edgedenergy.com

Edged Energy and MERLIN Properties have partnered together to build a growing network of ultra-efficient, carbon neutral data centers with waterless cooling across the Iberian Peninsula. Edged is a fast-growing global provider of sustainable data centers and energy infrastructure for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that helps minimize the environment footprint, lower costs, and enable a new generation of on-demand infrastructure for positive impact.

www.edged.es

ThermalWorks transforms the economics and eco-metrics of commercial cooling with zero-water solutions that out-perform air-and water-cooled systems in any climate. The entire system is optimized for maximum efficiency and reliability. Chillers, air handlers, sensors, pumps, and compressors are all designed to work together and operate on a single factory-installed control platform. It’s now possible to cut water usage AND save energy.

www.thermalworks.com

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About Endeavour

Endeavour is taking on global challenges, and to create the appropriate global solutions is not easy. Our teams work extremely hard because we believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere by decentralizing infrastructure, developing new technologies, & deploying energy, water, and waste treatment solutions that are more profitable than those that currently exist. We are a group of passionate change-makers who want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself.

Endeavour Inspired Infrastructure

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